Frequently Asked Questions

Where is The Cup Culture located?

Our studio is located at 21 Woodlands Close, #08-46, Primz Bizhub, Singapore 737854.

Visits are currently by appointment. Please contact us before travelling to the studio.

Can I collect my order in person?

Collection may be arranged with our team in advance. Please wait for confirmation before heading down.

How long does delivery take?

We generally aim to process orders within 1–3 working days. Actual delivery time depends on product availability, courier arrangements and the destination.

Refer to our Shipping Policy for the applicable conditions.

Can I check whether a product is in stock?

Product availability is displayed on our online store. If you're planning a studio visit, larger purchase or time-sensitive order, we recommend confirming availability with us beforehand.

Do you support product warranties?

Warranty arrangements differ by brand and product. Please refer to the relevant product information or contact us with your purchase details.

Can you help me select compatible accessories?

Yes. Send us the brand and model of your equipment, together with the accessory you're considering.

We can help you check available product information and compatibility.

Do you supply businesses?

Yes. We work with commercial buyers sourcing coffee equipment, drinkware, accessories and other selected products.

Please contact us with your intended use, estimated quantity and required timeline.

Do you provide servicing or repairs?

Service availability depends on the equipment and the nature of the issue. Contact us with the model and a description of the problem so we can advise on the available options.