📋 Refund Policy

The Cup Culture Pte. Ltd.

1. Return Period

Return requests for eligible products may be submitted within [CONFIRM: 14 or 30 days] after receiving the order.

A return request must meet the eligibility conditions described below and any applicable product-specific terms.

2. Return Eligibility

For change-of-mind returns, products must generally be unused, in their original condition and packaging, and accompanied by the original supplied accessories, components and proof of purchase.

Certain products may not be eligible for change-of-mind returns because of their nature, condition or other clearly disclosed restrictions.

We will assess requests in accordance with the applicable purchase terms and Singapore law.

3. Requesting a Return

To request a return, contact hello@thecupculture.com with your order number, product information and reason for return.

Where relevant, we may request photographs or additional details to help assess the request.

Do not send products back before receiving return instructions.

4. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective or incorrect, contact us promptly with your order number and supporting information.

We will review the matter and advise on available remedies, taking account of applicable warranty terms and statutory consumer rights.

5. Return Shipping

Return shipping arrangements and applicable charges will be communicated when a return request is assessed.

Responsibility for return shipping may differ depending on whether the request concerns a change of mind, incorrect supply, defect or other circumstances.

6. Exchanges

Exchanges depend on product eligibility and availability.

Where a direct exchange is not practical, a return and separate purchase may be required, subject to the applicable terms.

7. Refund Processing

Once a returned item has been received and assessed, we will notify you of the outcome.

Approved refunds will ordinarily be processed through the original payment method, where available.

Any applicable processing period and payment-provider delays will be communicated in accordance with the approved return arrangement.

8. Marketplace Orders

Purchases made through third-party marketplaces are subject to the applicable platform's refund and dispute procedures, alongside any rights available under applicable law.